close

Navigation Map

Download our best practices
Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
Employees
Society
Ethics
Environment
Products
Overview
Health
Banking
Investments
Insurance
Business
practices
Non-financial data
Strategic data

In the Chapter

PZU Group Overview
PZU Group’s financial effectiveness
Business model [UoR] [IIRC]
PZU Group’s value creation model
Structure of the PZU Group
Non-life insurance (PZU, LINK4 and TUW PZUW)
Life insurance (PZU Życie)
Banking (Bank Pekao, Alior Bank)
Mutual funds and Employee Capital Schemes (TFI PZU)
International operations
Medical services (Health)
Pension funds (PTE PZU)
Other operating areas

GRIs

102-7 Scale of the reporting organization
201-1 Direct economic value generated and distributed

In the Chapter

Employee issues
Human Capital Management
Working conditions
Employee development
Knowledge sharing

GRIs

102-8 Data pertaining to employees and other persons working for the organization
103-2 Approach to management and its elements
401-1 New employee hires and employee turnover
403-2 403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
404-1 Average number of hours of training per year per employee
404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and facilitating the retirement process
404-3 Percentage of employees subject to regular assessments of work quality and professional development reviews, by gender and employment category
G4-FS16 Initiatives to enhance financial literacy by type of beneficiary

In the Chapter

PZU Group’s social commitment
Safety
Health
Cultural patronage
Improvement of living conditions in local communities

GRIs

102-12 Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
103-2 Approach to management and its elements

In the Chapter

Business in the face of climate change
Direct environmental impact

GRIs

103-2 Approach to management and its elements
301-1 Raw materials/materials used by weight and volume
302-1 Energy consumption by the organization, taking into account the types of raw materials
302-4 Reduction of consumption of energy
303-1 Total water consumption by source
305-1 Total direct GHG emissions (Scope 1)
305-2 Electricity indirect GHG emissions (Scope 2)
305-3 Other indirect GHG emissions (Scope 3)
305-4 GHG emissions intensity
307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection

In the Chapter

Ethical foundations of business operations
Corporate governance and risk management, giving consideration to ESG and climate factors
Preventing corruption and conflict of interests
Diversity and respecting human rights
Whistleblowing system
Transaction security
Cooperation with supplier

GRIs

102-5 Organization’s form of ownership and legal form
102-9 Description of the supply chain
102-11 Explanation of whether and how the precautionary principle is addressed by the organization
102-12 Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
102-15 Description of key impacts, opportunities and risks
102-16 Organization’s values, code of ethics, principles and norms of behavior
102-17 Internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity
102-18 Organization’s supervisory structure along with the commissions that report to the highest supervisory body
103-2 Approach to management and its elements
103-3 Evaluation of the approach to management
205-1 Actions assessed in terms of threats associated with corruption
205-2 Communication and training on anti-corruption policies and procedures in the organization
205-3 Confirmed cases of corruption and actions taken
206-1 Legal steps taken against the organization for cases of violating the principles of free competition and monopolistic practices
405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
406-1 Total number of discrimination cases and corrective measures taken in this regard
419-1 Non-compliance with the law and socio- economic regulations

In the Chapter

PZU Group’s new operating model
Insurance
Health
Banking and strategic partnerships
Management of the PZU Group’s brands
Client at the center of attention
Innovations
Responsible sales
Cybersecurity

GRIs

103-2 Approach to management and its elements
G4-FS13 Access points to sparsely populated areas that are less economically developed
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
G4-FS15 Policies for the fair design and sale of financial products and services
417-1 Internal requirements concerning the labeling of products and services and information regarding them
417-2 Incidents of non-compliance with regulations and voluntary codes concerning the labeling of products and services and information regarding them
417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications
418-1 Substantiated complaints regarding breaches of client privacy and data loss

In the Chapter

Operating model
PZU Group’s financial effectiveness
Digitization – the future of insurance undertakings
Client at the center of attention
Innovations
Responsible sales
Cybersecurity
Climate
Business in the face of climate change
Direct environmental impact
Employee
Working conditions
Employee development
Knowledge sharing
Risk and ethics
Safety
Corporate governance and risk management, giving consideration to ESG and climate factors
Preventing corruption and conflict of interests
Diversity and respecting human rights
Whistleblowing system
Transaction security
Cooperation with suppliers
Dialogue with the environment
Risk appetite
PZU Group’s risk profile
Reinsurance operations
Business
Polish and Baltic States insurance sector compared to Europe
Non-life insurance (PZU, LINK4 and TUW PZUW)
Life insurance (PZU Życie)
International operations
Insurance
Contribution made by the market segments to the consolidated result

In the Chapter

Operating model
Client at the center of attention
Responsible sales
Climate
Direct environmental impact
Employee
Working conditions
Employee development
CSR
PZU Group’s social commitment
Risk and ethics
Ethical foundations of business operations
Corporate governance and risk management, giving consideration to ESG and climate factors
Diversity and respecting human rights
Whistleblowing system
Transaction security
Market
Polish banking sector compared to Europe
Banking (Bank Pekao, Alior Bank)
Banking and strategic partnerships
Risk appetite
PZU Group’s risk profile
Business
Contribution made by the market segments to the consolidated result
Banking sector on the Warsaw Stock Exchange

In the Chapter

Operating model
Client at the center of attention
Climate
Business in the face of climate change
Employee
Working conditions
Risk and ethics
Ethical foundations of business operations
Diversity and respecting human rights
Business
Situation on the financial markets
Banking (Bank Pekao, Alior Bank)
Mutual funds and Employee Capital Schemes (TFI PZU)
Contribution made by the market segments to the consolidated result

In the Chapter

Operating model
Client at the center of attention
Health
Employee
Working conditions
Employee development
Risk and ethics
Diversity and respecting human rights
Whistleblowing system
Business
Medical services (Health)

In the Chapter

Operating model
Client at the center of attention
Innovations
Responsible sales
Cybersecurity
Climate
Business in the face of climate change
Direct environmental impact
Employee
Working conditions
Employee development
Knowledge sharing
CSR
PZU Group’s social commitment
Safety
Health
Improvement of living conditions in local communities
Risk and ethics
Ethical foundations of business operations
Corporate governance and risk management, giving consideration to ESG and climate factors
Preventing corruption and conflict of interests
Diversity and respecting human rights
Transaction security
Cooperation with supplier
Dialogue with the environment
a a a

Additional data

Annual Report 2019 > Additional data
Facebook Twitter All
Integrated Navigation
Insurance
Health
Investments
Banking
Best Pratices in PZU
Compare

 

Total number of employees by gender (converted into FTEs):

 Number of employees
  2018     2019    
  Women Men Total Women Men Total
Total 28,573 13,169 41,742 27,712 13,330 41,042
table.xlsx
   

Total number of employees by contract type (converted into FTEs):

 Number of employees
  2018     2019    
  Women Men Total Women Men Total
fixed term 3 692 2 256 5 948 3 623 2 238 5 861
indefinite-term 24 881 10 913 35 794 24 089 11 092 35 181
Total 28 573 13 169 41 742 27 712 13 330 41 042
table.xlsx
 

Total number of employees by age group (converted into FTEs):

 Number of employees
  2018 2019
  Women Men Total Women Men Total
<30 3,736 2,172 5,908 3,579 2,128 5,707
30-50 17,962 8,646 26,608 17,911 8,922 26,833
>50 6 875 2 351 9 226 6 222 2 280 8 502
Total 28 573 13 169 41 742 27 712 13 330 41 042
table.xlsx
 

Total number of employees by form of employment: full-time vs. part-time (converted into persons):

 Number of employees
  2018 2019
  Women Men Total Women Men Total
full-time 24 505 10 923 35 428 23 381 10 937 34 318
part-time 7 360 4 241 11 601 7 360 4 623 11 983
Total 31 865 15 164 47 029 30 741 15 560 46 301
table.xlsx
 

Total number of employees by employment structure (converted into persons):

 Number of employees
  2018 2019
  Women Men Total Women Men Total
Management Board members 34 124 158 37 112 149
Managers 3 638 2 562 6 200 3 547 2 586 6 133
Others 28,434 12,669 41,103 27,772 12,927 40,699
Total 32,106 15,355 47,461 31,356 15,625 46,981
table.xlsx
 

Total number of employees (converted into persons):

 Number of employees
  2018 2019
  Women Men Total Women Men Total
Agents (insurance companies) 743 329 1 072 825 328 1 153
Employed on the basis of civil law agreements (work product and mandate agreement) 4 734 2 527 7 261 5 966 3 371 9 337
Employed under an internship agreement 22 13 35 88 79 167
Self-employed 466 511 977 1 018 512 1 530
Total 5 965 3 380 9 345 7 897 4 290 12 187
table.xlsx
  

Total number of newly-hired employees by gender (converted into FTEs)

 PZU
  2018 2019
Total number of employees by: Number of employees Number of newly-hired employees Percentage of newly-hired employees Number of employees Number of newly-hired employees Percentage of newly-hired employees
Women 4 235 625 14,8% 4 196 390 9,3%
Men 3 081 463 15,0% 3 068 287 9,4%
Total 7 316 1 088 14,9% 7 264 677 9,3%
table.xlsx
 
 PZU Życie
  2018 2019
Total number of employees by: Number of employees Number of newly-hired employees Percentage of newly-hired employees Number of employees Number of newly-hired employees Percentage of newly-hired employees
Women 2 106 318 15,1% 2 130 261 12,3%
Men 958 234 24,4% 1,005 167 16,6%
Total 3,064 552 18,0% 3,135 428 13,7%
table.xlsx
 

Total number of newly-hired employees by age (converted into FTEs)

 PZU
  2018 2019
Total number of employees by age: Number of employees Number of newl employees hires Percentage of new employees hires Number of employees Number of newl employees hires Percentage of new employees hires
<30 1,021 569 55,7% 975 313 32,1%
30–50 5,054 490 9,7% 5,052 348 6,9%
>50 1 241 29 2,3% 1 237 16 1,3%
Total 7 316 1 088 14,9% 7 264 677 9,3%
table.xlsx
 

 PZU Życie
  2018 2019
Total number of employees by age: Number of employees  Number of new employee hires   Percentage of new employee hires Number of employees Number of new employee hires  Percentage of new employee hires
<30 386 201 52,1% 369 136 36,9%
30–50 2,185 329 15,1% 2,260 273 12,1%
 >50 493 22 4,5% 506 19 3,8%
Total 3,064 552 18,0%  3,135 428 13,7%
table.xlsx
 

Total number and rate of employee turnover by gender (converted into FTEs)

 PZU
  2018 2019
Total number of employees by: Number of employees Turnover numbers Turnover rates Number of employees Turnover numbers Turnover rates
Women 4,235 413 9,75% 4,196 364 8,67%
Men 3,081 282 9,15% 3,068 251 8,18%
Total 7,316 695 9,50%  7,264 615 8,47%
table.xlsx
  

 

PZU Życie
  2018 2019
Total number of employees by: Number of employees Turnover numbers Turnover rates Number of employees Turnover numbers Turnover rates
Women 2,106 233 11.06% 2,130 211 9,91%
Men 958 131 13.67% 1,005 108 10,75%
Total 3,064 364 11.88% 3,135 319 10,18%
table.xlsx

Total number and rate of employee turnover by age groups (converted into FTEs)

 

PZU 
  2018 2019
Total number of employees by age: Number of employees Turnover numbers Turnover rates Number of employees Turnover numbers Turnover rates
<30 1,021 185 18.12% 975 149 15.28%
30–50 5,054 400 7.91% 5,052 341 6.75%
>50 1,241 110 8.86% 1,237 125 10.11%
Total 7,316 695 9.50% 7,264 615 8.47%
table.xlsx
    

PZU Życie
  2018 2019
Total number of employees by age: Number of employees Turnover numbers Turnover rates Number of employees Turnover numbers Turnover rates
<30 386 82 21.24% 369 63 17.07%
30–50 2,185 218 9.98% 2,260 201 8.89%
>50 493 64 12.98% 506 55 10.87%
Total 3,064 364 11.88% 3,135 319 10.18%
table.xlsx

Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors converted into FTEs

Employees by age category and diversity Percentage of employees in each category in relation to the total number of employees in the given category in PZU
2018 2019
Women Men Women Men
<30 years old 58.5% 41.5% 58.0% 42.0%
30–50 years old 59.8% 40.2% 59.6% 40.4%
>50 years old 49.6% 50.4% 49.9% 50.1%
Total by gender 57.9% 42.1% 57.8% 42.2%
Foreigners 0% 0% 0% 0%
table.xlsx

Employees by age category and diversity Percentage of employees in each category in relation to the total number of employees in the given category in PZU Życie
2018 2019
Women Men Women Men
<30 years old 65.7% 34.3% 64.6% 35.4%
30–50 years old 68.2% 31.8% 67.6% 32.4%
>50 years old 73.6% 26.4% 72.0% 28.0%
Total by gender 68.7% 31.3% 68.0% 32.0%
Foreigners 0% 0% 0% 0%
table.xlsx

Employees by employment structure Percentage of employees in each category in relation to the total number of employees in the given category in PZU
2018 2019
Women Men Women Men
Management positions 51.9% 48.1% 53.5% 46.5%
Other employees 59.0% 41.0% 58.5% 41.5%
Total by gender 57.9% 42.1% 57.8% 42.2%
table.xlsx

Employees by employment structure  Percentage of employees in each category in relation to the total number of employees in PZU Życie 
2018 2019
Women Men Women Men
Management positions 56.3% 43.7% 54.3% 45.7%
Other employees 71.3% 28.7% 70.8% 29.2%
Total by gender 68.7% 31.3% 68.08% 32.0%
table.xlsx

 Total number of employees by age:   Percentage of employees in each category in relation to the total number of employees in PZU SA 
2018 2019
<30 years old 30–50 years old >50 years old <30 years old 30–50 years old >50 years old
Management positions 1.9% 83.0% 15.1% 2.1% 83.6% 14.3%
Other employees 16.4% 66.8% 16.8% 15.5% 67.6% 16.9%
table.xlsx

 Total number of employees by age:   Percentage of employees in each category in relation to the total number of employees in PZU Życie 
2018 2019
<30 years old 30–50 years old >50 years old <30 years old 30–50 years old >50 years old
Management positions 2.2% 83.1% 14.7% 2.0% 83.7% 14.3%
Other employees 15.4% 69.0% 15.6% 14.7% 69.5% 15.8%
table.xlsx