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Navigation Map
Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
- strategy (insurance, health, investments, finances);
- sustainable development (sales, employees, social responsibility, natural environment and ethics).
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
GRIs
In the Chapter
Operating model
Climate
Employee
Risk and ethics
Business
In the Chapter
Operating model
Climate
Employee
CSR
Risk and ethics
Market
Business
In the Chapter
Operating model
Employee
Risk and ethics
Business
In the Chapter
Operating model
Employee
Risk and ethics
Business
In the Chapter
Operating model
Climate
Employee
CSR
Risk and ethics
16. Other operating income
| Other operating income | 1 January – 31 December 2019 | 1 January – 31 December 2018 |
| Revenues on the sales of products, merchandise and services by non-insurance companies | 568 | 589 |
| Revenues from direct claims handling on behalf of other insurance companies | 217 | 199 |
| Reversal of provisions 1) | 306 | 540 |
| Reimbursement of the costs of pursuit of claims | 46 | 41 |
| Reinsurance commissions and profit participation | 66 | 44 |
| Reversal of impairment losses for non-financial assets | - | 24 |
| Indemnity received | 23 | 15 |
| Interest for late payment of amounts due under direct insurance and outward reinsurance | 34 | 27 |
| Gain from sale of property, plant and equipment | 11 | 51 |
| Other | 221 | 163 |
| Other operating income, total | 1,492 | 1,693 |
1) including a reversal of PLN 289 million by the banks of a provision for guarantees and sureties given (in 2018: PLN 477 million).